General terms and delivery conditions Woodrow 


1. In these General Terms and Conditions, the following definitions apply: 

'Buyer' Any natural or legal person who is or will be in a contractual relationship of any kind with Woodrow. 

'Consumer Buyer‘ Any natural person who is not acting in the exercise of his or her profession or business who is or will be in a contractual relationship of any kind with Woodrow. 

'Products‘ The subject of one or more agreements. 

2. These General Terms and Conditions apply to all offers from Woodrow as well as all agreements entered into with Woodrow. 

3. In addition to these General Terms and Conditions, if expressly indicated, additional terms and conditions may apply to certain services and/or products. If there are differences between the Additional Terms and Conditions and these General Terms and Conditions, the provisions of the Additional Terms and Conditions will in principle prevail over the General Terms and Conditions, unless otherwise stated. 

4. It is only possible to deviate from one or more provisions in these General Terms and Conditions if this has been expressly agreed in writing. In that case, the other provisions of these terms and conditions will remain in full force and effect. 

5. General Terms and Conditions used by the Buyer do not apply, unless Woodrow has expressly agreed to this in writing. 

6. Woodrow reserves the right to change and/or supplement the General Terms and Conditions. 

7. By using Woodrow’s internet sites and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the internet site. 

2. Offers and conclusion of agreements 

1. Offers or quotations should be regarded as an invitation to potential Buyers to make an offer. Woodrow is in no way bound by this, unless this has been unequivocally recorded in writing. The acceptance of the invitation to make an offer by the potential Buyer is considered an offer and only leads to the conclusion of an agreement if the other provisions of this article have been met. 

2. Offers are valid while stocks last. 

3. A personalized quotation is valid for two (2) weeks, unless a different term is stated in the quotation. 

4. An offer from the potential Buyer as referred to in Article 2.1 is deemed to have been made in one of the following circumstances: 

- the potential Buyer has entered the data on the appropriate form on the website and sent the relevant data ("order form") to Woodrow electronically. These were received by Woodrow. 

- the potential Buyer has expressly indicated during his visit to the Woodrow branch that he wishes to purchase or receive a specific product and/or service; 

- the potential Buyer has expressly indicated by telephone that he wishes to receive a specific product and/or service; 

- a quotation has been signed by the Buyer and received by Woodrow in the event that Woodrow has issued a quotation in his name. 

5. An agreement is concluded at the moment that an order confirmation has been handed over to the Buyer or, in the event that the offer is made via the website, has been sent by e-mail to the e-mail address provided by the Buyer. This agreement can be revoked by Woodrow if the Buyer does not meet the conditions or has 

fulfilled them in the past. In that case Woodrow will inform the Buyer of this within ten (10) days after the order is received. 

6. The Buyer and Woodrow expressly agree that a valid agreement is concluded by using electronic forms of communication as soon as the conditions in Articles 2.4 and 2.5 have been met. In particular, the lack of an ordinary signature does not affect the binding force of the offer and its acceptance. Woodrow’s electronic files are hereby deemed to be a presumption of evidence, to the extent permitted by law. 

7. Information, images, verbal announcements, statements, etc. with regard to all offers and the most important characteristics of the products that are provided by telephone or e-mail are (re)displayed or done as accurately as possible. However, Woodrow does not guarantee that all offers and products are fully in accordance with the information provided. In principle, deviations cannot give rise to compensation and/or dissolution. 

8. If Woodrow cannot meet the delivery term of 30 days, the Buyer has the right to dissolve the agreement. The Buyer will have to contact Woodrow for this. 

3. Prices 

1. All prices are expressed in Euros, in accordance with the relevant legal regulations, and include sales tax. 

2. The Buyer owes the price that Woodrow has communicated to it in its confirmation in accordance with article 2.5 of these terms and conditions. Obvious (manipulation) errors in the quotation, such as obvious inaccuracies, can also be corrected by Woodrow after the agreement has been concluded. 

3. Delivery costs are not included in the price, these are stated at the checkout screen, before payment is made. of: Delivery cost in the Netherlands are free of charge, but return costs should be paid by the consumer. Special rates apply for delivery outside the Netherlands and Belgium. With regard to certain payment methods, further conditions apply with regard to the delivery method and the associated costs. This will be clearly communicated to the Buyer. 

4. If the prices for the products and services offered increase in the period between the order and its execution, the Buyer may cancel the order or dissolve the agreement within ten (10) days of Woodrow’s notification of the price increase. 

4. Payment 

1. Orders via the website can be paid in the following ways: 

- Credit card (VISA, Mastercard) 

- iDeal 

Woodrow may expand payment options in the future. Other payment options will be announced via the website. 

5. Delivery and delivery time 

1. Orders are delivered as soon as possible. In principle, Woodrow strives to orders placed before 5 p.m. (on working days) will be shipped the same day. The latest delivery time is 30 days after the order is received. The stated delivery times are only an indication, therefore no rights can be derived from them. Woodrow can provide further information about delivery times on the internet site or make it known in writing in some other way. Such information is only indicative. 

2. If a product, which is temporarily out of stock, is ordered by the Buyer, it will be indicated when the product is available again. Woodrow aims to notify Buyer of delays within one business day by telephone or email. 

3. Deliveries take place at the address specified by the Buyer during the conclusion of the agreement. When paying by credit card, Woodrow must comply with the requirements set by such card issuers for the place of delivery. All this will be made known to the Buyer in good time. 

4. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Buyer. 

5. Different conditions may apply for deliveries abroad. 

6. If the delivery is made in parts, Woodrow has the right to regard each delivery as a separate transaction. 

6. Defects and Complaint Period 

1. The Buyer is obliged to inspect the products accurately (or have them inspected) immediately after receipt. . Complaints from the Buyer relating to defects in the product or the delivery, which are visible at the latest, must be submitted by the Buyer within 7 days after delivery (or within 7 days after the invoice date if the products were not (or could not) be delivered to the Buyer), be notified to Woodrow. 

2. The Buyer, who is not a consumer Buyer, is not entitled to return the products for which there is no motivated advertising. If this is done without valid reasons, then all costs associated with the return will be borne by the Buyer. In that case Woodrow is free to store the products among third parties at the expense and risk of the Buyer. 

7. Cooling off period, Withdrawal and Exchange 

1. The consumer Buyer can exercise his right of withdrawal within fourteen (14) working days after delivery of the product without penalty and without stating reasons. Only when the product and the packaging are in original, complete, undamaged and unused condition, the right of withdrawal can be claimed after consultation with Woodrow. All accompanying documentation, warranty certificates and packaging materials must be enclosed with the return shipment. 

2. Woodrow is never liable for any damage - including theft or loss - that occurs to the packaging or the product when it is returned. 

3. It is not possible to exchange products that are ordered by Woodrow for the Buyer solely at the request of the Buyer or that have been made or that have been produced in accordance with the specifications of the Buyer. 

4. If the product is not received in accordance with the conditions, the purchase amount will not be refunded. The product remains the property of the Buyer, who is obliged to collect its property within two weeks. The product can also be delivered on request. 

8. Retention of title 

1. Notwithstanding the actual delivery, the ownership of the products will only pass to the Buyer after the latter has fully paid all that he owes under any agreement with Woodrow, including compensation for interest and costs, also for earlier or later deliveries and any work performed or to be performed with regard to the products. 

2. The Buyer may not tax, sell, resell, alienate or otherwise encumber the products before the ownership thereof has passed. 

9. Warranty and Liability 

1. In principle, the warranty applies to products supplied by Woodrow, as determined by the manufacturer of the relevant article. If the delivered item does not comply with the agreement, the Buyer must notify Woodrow within a period of two months after discovery. Consumer-Purchasers are entitled to the rights as included in Book 7, Title 1, Sections 1 - 7 of the Dutch Civil Code. 

2. Woodrow is never obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on its part. Woodrow does not accept any liability for consequential or trading loss, indirect damage and loss of profit or turnover. 

3. If Woodrow for whatever reason is obliged to compensate any damage, that compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage. 

4. Without prejudice to the provisions of this article, there can be no guarantee in the following cases: 

- If the wear and tear can be considered normal; 

- If changes have been made in or to the product, including repairs that have not been carried out with the permission of Woodrow or the manufacturer; 

- If the original invoice cannot be submitted, has been changed or has been made illegible; 

- If defects are the result of non-destination or improper use; 

- If damage is caused by intent, gross negligence or negligent maintenance. 

5. The Buyer is obliged to indemnify Woodrow against any claim that third parties could assert against Woodrow with regard to the execution of the agreement, insofar as the law does not preclude the relevant damage and costs must be for the account of the Buyer. 

6. It is possible that Woodrow includes links on its internet site to other internet sites that may be interesting or informative for the visitor. Such links are for informational purposes only. Woodrow is not responsible for the content of the referenced internet site or the use thereof. 

7. Demonstrators may have a reduced warranty. 

8. If research costs are incurred to discover a defect in the product or part of the product, which is excluded from the warranty, these costs will always be borne by the Buyer. Woodrow strives to give notice of this in advance. Failure to provide this notification does not release the Buyer from the obligation to pay these costs. 

9. If costs are involved in repairing a defect, the Buyer will be informed of this. If the Buyer does not expressly agree in writing with the cost estimate, it can receive its property back against payment of the research costs. If the Buyer has not paid these research costs six (6) months after the cost estimate has been submitted, Woodrow will lose ownership of the product. 

10. Intellectual Property 

1. The Buyer expressly acknowledges that all intellectual property rights of information, communications or other expressions with regard to the products and/or the internet site owned by Woodrow, its suppliers or other entitled parties. 

2. Intellectual property rights are understood to mean patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable. 

3. No photo on this website may be reproduced or made public, in any form or by any means, electronic, mechanical, or any other way, without the prior written permission of Woodrow 

4. The Buyer is prohibited from making use of and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written permission of Woodrow, its suppliers or other entitled parties, unless it only concerns private use of the product itself. 

11. Personal data 

1. Woodrow will only process the Buyers’ data in accordance with its privacy policy. The website contains a Privacy Statement. 

2. Woodrow observes the applicable laws and regulations. 

12. Applicable law and competent court 

1. All offers and agreements are exclusively governed by Dutch law. 

2. The applicability of the Vienna Sales Convention is expressly excluded. 

3. All disputes related to or arising from offers from Woodrow, or agreements concluded with Woodrow, will be submitted to the competent court in Amsterdam, unless the law expressly designates another court as competent. 

13. Dispute Resolution and Resolution 

1. If the Consumer Buyer wishes to submit a dispute to the Disputes Committee, Woodrow is bound by this choice. If Woodrow so wishes, the Consumer Buyer will have to state in writing within five (5) weeks after a written request to that effect by Woodrow whether he or she also wishes to do so, or whether he or she wants the dispute to be handled by the competent court. If Woodrow is not informed of the consumers’ choice within the period of five (5) weeks, it is entitled to submit the dispute to the competent court. 

2. The Disputes Committee will decide under the conditions as laid down in the regulations of the Disputes Committee. Its decisions are made by way of binding advice 

14. Miscellaneous Provisions 

1. Woodrow is a trade name of Stitch fashion BV. and is located at (1175RH) Lijnden, Frankfurtstraat 12 and registered with the Chamber of Commerce no. 37162478. The VAT identification number is NL8221.28.895.B01. Please send all correspondence regarding an agreement or these terms and conditions to Woodrow at the above address or to the e-mail address as indicated on the internet site. 

2. The Woodrow customer service can be reached for information on working days from 09:00 to 17:00. 

3. Woodrow strives to answer the e-mails it receives within 2 working days. 

4. Woodrow takes the utmost care with this website and the reliability and topicality of the information contained therein. Despite all due care, inaccuracies and incompleteness cannot always be prevented. Woodrow is not liable for errors or inaccuracies. Of course, as soon as we notice an error or inaccuracy, we will correct it. 

Photos and descriptions of products on this site are as accurate as possible and are intended to give you a good impression of the products. Unfortunately, we cannot guarantee that all products described will be available or in stock at all times, unless Woodrow expressly guarantees this to you. This also applies to the correctness of the prices and offers of these products. 

Woodrow therefore always has the option to cancel an order and refund the amount due if products and descriptions are incorrectly stated.